Terms & Conditions
Payment Policy
We make it easy to secure your place on one of our unforgettable journeys. Below is our payment structure and terms to help you plan with confidence.
Booking & Deposit
A non-refundable deposit of 30% of the total tour price is required at the time of booking to confirm your reservation. Your booking is not secured until the deposit has been received and a confirmation email has been sent.
Balance Payment
The remaining balance is due no later than 60 days before the tour departure date. If booking is made within 60 days of departure, full payment is required at the time of booking. Late or non-payment may result in cancellation of your booking, subject to our cancellation policy.
Accepted Payment Methods
We accept the following payment options:
Credit/Debit Cards (Visa, MasterCard, AMEX)Bank Transfers (details provided upon request) Secure Online Payment Links (provided at booking)
Please note that guests are responsible for any bank charges or transfer fees.
Refund Policy:
We know that sometimes travel plans change. Our refund policy is designed to balance flexibility for our guests with the operational needs of planning exceptional experiences.
Refund Eligibility:
Refunds are based on the time of cancellation before the scheduled tour departure date. Refunds will be processed to the original payment method within 14 business days of written cancellation.
Refund Schedule:
More than 90 days before departure: 100% refund, minus any non-refundable deposits or third-party costs.
61–90 days before departure: 50% refund of the total tour cost.
60 days or less before departure: No refund available.
Non-Refundable Costs:
Certain expenses—such as internal flights, permits, third-party bookings, or special experiences—may be non-refundable. These will be outlined clearly during the booking process and subtracted from any refund.
The Client acknowledges that if a refund is provided by the Company, the Company will credit the full amount due to the Client’s credit card or bank account in New Zealand dollars but does not accept any liability for credit card fees or bank-imposed fees relating to currency conversion or foreign transactions which may reduce the total amount credited. If a third party (such as a travel agent) makes payment on behalf of the Client, the Client acknowledges that the refund will be made to the credit card from which the payment was made. Where more than one credit card is used for different payments (such as, for example, a travel agent credit card and a Client credit card) the Company may choose which credit card to make the refund to.
Cancellation Policy
We understand that life is unpredictable. Our cancellation policy is built to offer guests as much flexibility as possible while allowing us to uphold the quality and integrity of our tours.
Guest Cancellations:
All cancellations must be submitted in writing to info@azaniafricantours.co.nz. The cancellation date will be the date we receive your written notice.
Tour Date Changes & Transfers:
Guests may request to transfer their booking to a future tour or to another person:
Up to 90 days before departure: No fee, subject to availability and supplier approval.
89–30 days before departure: Transfer may be possible with an administrative fee and any third-party costs.
Less than 30 days before departure: Transfers not permitted.
Cancellations by Azani African Tours:
In the rare event that we must cancel a tour due to circumstances beyond our control (e.g., safety concerns, natural disasters, minimum group size not met), you will be offered:
A full refund, or A credit for future travel, or An alternative tour of equal or greater value.
Travel Insurance Strongly Recommended:
We highly encourage all travelers to obtain comprehensive travel insurance to protect against unexpected cancellations, delays, illness, or other unforeseen events.